Shipping policy

At A-1 Koi Ponds & Maintenance Company, every order is carefully handled to protect koi health and ensure a smooth buying experience.

After you place an order:

• Koi availability and health are verified.

• Smaller koi are moved into a labeled holding tank.

• Larger koi are tagged and reserved as sold.

• Feeding is stopped immediately to ensure safe pickup or shipping.

If a koi becomes unavailable or shows a health concern, we will contact you promptly to discuss options.

• Items are pulled and prepared for pickup or shipment.

• If an item is out of stock, we will contact you before proceeding.

You will be notified once your order is ready.

Pickup Hours:

Tuesday – Sunday | 10:00 AM – 5:00 PM

Location:

11289 Marwick Dr, Dublin, CA 94568

• Select a preferred arrival date at checkout.

• Koi ship one day before arrival via:

• UPS Next Day Air

• UPS Next Day Air Early

• Southwest Air Cargo

• Final health and weather checks are performed on shipping day.

• Tracking is sent once the koi is packed and shipped.

• Next Day Air: 10:00 AM – 12:00 PM

• Next Day Air Early: 8:00 AM – 9:30 AM

• Southwest Air Cargo: Based on flight schedule

Orders shipping on the same day may be combined to reduce shipping costs. Any savings are passed on to the customer.

• Food and equipment ship via UPS Ground.

• Orders placed before 3:00 PM (business days) typically ship the same day.

• Tracking is provided once shipped.

• Shipping may be delayed or rescheduled due to weather or safety concerns.

• Arrival dates may be changed before shipment.

• We ship within the continental United States only.